How Leading Edge Innovations through innovative technology is supporting Rural NSW

It’s a sad reality that a lot of communities, particularly regional ones, are repeatedly impacted by the inaccessibility of information, resources or expertise when they need it. This can apply to consultation, assessment, support, compliance or training. It is especially challenging when it impacts a service the wider community continually utilises and relies on.

But let’s get more specific. Imagine for a moment, there is a request for urgent maintenance, but the fieldworker required for that kind of job is on another job, hours away. Or simply unavailable. Or they are available but when they arrive on-site, they don’t have the correct information. Or the situation calls for additional skills they don’t have. What are the options? In most scenarios, there is only one. We Wait.
Here’s another scenario. You’re under-resourced because your senior, qualified technicians spend the majority of their time traveling from site to site and you can’t find a balance in their time between training new technicians and completing required work.

It seems insane, to us as a tech company, that in this technological age this can be a reality. But with Leading Edge Innovations and RealWear assisted reality devices it doesn’t have to be.

Equipment and technology like the RealWear assisted reality devices are designed to create efficiencies by providing access to resources when you need them.

Utilising just the power of the RealWear Navigator’s built-in screen, high definition camera, voice activation, and Leading Edge Innovation’s team of certified technicians, businesses and government departments can be instantaneously remotely connected with the tools and personnel required, anywhere…, anytime, completely hands-free. They’re capturing images and videos, playing back training videos, referring to manuals, video calling consultants. All on-site…. All in real-time.

How do we know this technology can achieve all this? Because it already is.

Leading Edge Innovations have been integrating RealWear assisted reality devices across NSW, Australia and the globe, streamlining everything from crucial training and assessments, through to remote support and assistance. We are customising workflow, building integrated apps and providing training so those important workers who serve our regional communities are supported wherever and whenever they need it. So they can keep our communities running.

Have I mentioned these units are ruggedised?

Australia can be a harsh environment. Heat, dust, unforgiving landscapes. RealWear has been designed to withstand extreme conditions, is dust-tight and water-resistant and works with most PPE., with a hot-swappable battery for full shift use.

The built-in camera is designed to work even in very low light, and unrivaled noise cancellation capability means you will always be able to hear and be heard even in the noisiest of environments.

Now that you understand how they work, let’s talk about what they can empower you and your team to accomplish. We’ll start by revisiting the earlier examples.

A request for urgent maintenance comes in. In the past, you would have had to wait for the necessary personnel to address the issues. Not with RealWear. Equipped with this technology, a lesser qualified, but readily available technician could attend the site. Once in front of the problem, using voice activation, this onsite technician calls and connects directly to the required expert. Through the built-in camera on the technician’s head, that expert now has real-time vision on the issue. They can see the scope of the repair required, advise on strategies to fix it, immediately order any parts needed and more. The technician themself can see the consultant live on their display in addition to any documents such as manuals or videos, they might need to share to help communicate any directions.

For recurring maintenance, customised digital workflow apps work in the same way as connecting to a consultant without the need for additional personnel. A worker could simply put on the RealWear device and be taken through the appropriate steps, using all kinds of resources; video demos, screenshots, manuals whatever was needed to get the message across.

So…..What are the high-impact benefits of a product like this technology?

1. It’s minimising delays – meaning essential activities get completed faster, assessments and compliance can all be undertaken by qualified professionals from a remote location.
2. It’s reducing errors – this device is capturing video and images on site rather than relying on pen and paper annotations.
3. It’s reducing and enhancing training time – workers can now train onsite, with one remote senior trainer or assessor able to oversee many trainees at once.
4. It’s improving safety – workers can get accurate information and support when they need it and its completely hands-free. Plus less travel means less risk.

Perhaps the most important thing it’s achieving, however, is empowering users to keep providing their services to the best level and quality possible. Without compromise.